Customer service

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How to Start a Customer Rewards Program
Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal…
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How to Use E-mail to Improve Customer Service
Learn how to use e-mail to improve customer service with this article from Inc.
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Implementing Customer Loyalty Programs
A look into establishing a customer loyalty program.
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Improving Customer Service Over the Phone
In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their…
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Improving Customer Support with Your Website
Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.
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Indifferent Service - The Silent Killer of Customer Loyalty
A short video explaining the silent killer of customer loyalty, indifferent service.
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Is Your Sales Team Guilty of These Customer Relationship Killers?
An article that describes what a sales team does that kills customer relations.
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Making the Experience Easier for the Customer
A short video describing how to make the experience easier for the customer.
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NH SBDC Handout
2-page handout:about NH SBDC and our impact on the NH economy and on NH small businesses.
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Overcoming Common Customer Objections
How to deal with common customer objections.
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