Customer service

Resource Category Topic
NH SBDC Handout
2-page handout:about NH SBDC and our impact on the NH economy and on NH small businesses.
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Improving Customer Support with Your Website
Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.
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Providing Great Customer Service Through Social Media
A look at how to use social media to provide customer service.
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Ultimate Guide to Measuring Customer Satisfaction
This article looks over how to measure customer satisfaction.
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Overcoming Common Customer Objections
How to deal with common customer objections.
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Everyone Should be Feeling the Customer's Pain
Learn the importance of understanding your customers.
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7 Best Ways to Gather Customer Loyalty
A look at the importance of customer loyalty.
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How to Create a Customer Service Plan
There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to their...
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How to Use E-mail to Improve Customer Service
Learn how to use e-mail to improve customer service with this article from Inc.
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Customer Relationship Management - Small/Medium Business
This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more specifical...
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