| Resource | Category | Topic |
|---|---|---|
| 10 Lessons Every Entrepreneur Should Learn About Customer Service A list of 10 lessons every entrepreneur should learn about customer service
|
Customer service | Think |
| 10 Steps for Setting up a Customer Loyalty Program Resource to learn how to set up a customer loyalty program in 10 steps.
|
Customer service | Think |
| 101 Small Business Marketing Ideas An online article that describes 101 marketing ideas to grow your small business.
|
Marketing & Social Media | Grow |
| 15 Customer Service Skills that Every Employee Needs An online article that shows the 15 customer service skills every employee needs
|
Customer service | |
| 16 Effective Facebook Marketing Strategies for Businesses A list of effective Facebook marketing strategies
|
Marketing & Social Media | Grow |
| 20 Essential Customer Service Skills The essential skill set for anyone aspiring to succeed in customer service.
|
Customer service | Grow |
| 20 Tools to Run a Small Business A list of 20 tools and applications that can help you run your small business.
|
Business planning | Launch |
| 2014 NEPD Restaurant Pro Forma Spreadsheet An Excel template: This pro forma is most useful in determining the initial feasibility of a project based on industry norms adjusted to the area and concept metrics.
|
Growing a business | Grow |
| 3 Rules for Naming a Business 3 Rules for naming a business from SBDC at WTAMU.
|
Marketing & Social Media | Launch |
| 5 Essential Forecasting Techniques Better forecasts lead to better business decisions. Here are a few approaches to forecasting sales.
|
Accounting/Money management | Think |
| 5 Free Customer Service Training Games 5 free customer service training games
|
Customer service | Think |
| 6 Key Mindsets for Providing Outstanding Customer Service Six key mindsets that create the foundation for providing outstanding customer service.
|
Customer service | Grow |
| 6 Keys to Improving Your Team's Customer Service Skills Here are a few customer service tips for identifying ways to better serve customers.
|
Customer service | Grow |
| 6 Proven Ways to Hire Customer Service Heroes Every company vows to have great customer service. But when it comes to hiring the people who deliver it, there are a lot of easy-to-make mistakes. Here’s what you can do to avoid bad customer service hires.
|
Customer service | Grow |
| 7 Best Ways to Gather Customer Loyalty A look at the importance of customer loyalty.
|
Customer service | Think |
| 7 Customer Service Lessons From the Companies That Do It Best Providing great customer service is sometimes easier said than done. These 7 strategies will help you do it right.
|
Customer service | Grow |
| 7 Keys to Creating a Killer Brand How do you do that? Here are seven keys to creating a killer brand.
|
Marketing & Social Media | Grow |
| 7 Marketing Tips for Bootstrapped Startups An article with marketing tips from Mashable.
|
Marketing & Social Media | Think |
| 7 Steps to Creating a Customer Service Strategy Organizations that provide outstanding customer service, do so intentionally by creating a customer service strategy.
|
Customer service | Grow |
| 7 Ways to Improve Patient Satisfaction, Experience, and Custom Service, From Consulting in Hospitals and Healthcare Here are seven bullet points emphasized frequently in hospital and other healthcare environments.
|
Customer service | Grow |