eCourses

Starting a Business

Considering Consulting - A Checklist Before Taking the Leap

Are you thinking about doing some consulting? This course will help you look at necessary questions before you make the decision, for example: who is your target market? where are your target clients...

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Starting a Business In New Hampshire

This course provides the aspiring NH small business owner with information and resources for starting a business in the State of New Hampshire. Find out about: registering a business name, the different types of business organization, taxes and licensing, insurance, business plans, and more.

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Customer Service

Achieving Good Customer Service

A series of three mini-courses to help you determine if you are doing all you can to attract and retain customers by providing excellent customer service.

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Stand Out with Customer Service

Are you doing all that you can to attract and retain customers by providing excellent customer service? This series of three mini-courses will help you determine if you are and, if not, how you might start building toward a program of stellar service.

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Train Employees to Provide the Best Customer Service Possible

Are you doing all that you can to attract and retain customers by providing excellent customer service? This series of three mini-courses will help you determine if you are and, if not, how you might start building toward a program of stellar service.

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Finance

Business by the Numbers Course 1 – Using Financial Statements to Plan and Manage Your Business

An introduction to the series of mini-courses on financial statements, which describes the cash flow statement, income statement and balance sheet, and how they relate to each other.

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Business by the Numbers Course 2 – Cash Flow Statement

Learn how to read and understand your cash flow statement.  This will help you to know when your available cash will be positive, and when it will be negative, so you can plan accordingly.

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Business by the Numbers Course 3 – Income Statement

Learn how to read and understand your Income Statement.  It shows you several important facts, including your Cost of Goods Sold, Gross Profit Margin, and Net Profit.

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Business by the Numbers Course 4 – Balance Sheet

Learn to read and understand your Balance Sheet.  Find out, at a point in time, what your assets, liabilities, and owner's equity are.  The Balance Sheet give you the big picture.

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Financing a Business in New Hampshire

This course defines debt and equity financing for both the novice and the experienced entrepreneur looking for new capital. Financing options such as traditional bank and alternative lending, credit enhancements, crowd funding, and angel and venture capital investment are discussed.

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Management

New! Cybersecurity for Small Businesses

The course offers an overview of small business cybersecurity preparedness, including mitigating the risk of an attack, handling incidents, and handling remote worker concerns.

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New! Expanding Your Business Through Exporting

Do you want to reach markets outside of the United States? Considering exporting your products and take this overview to see what is involved in the process, from strategy and marketing to complying with regulations and the safe delivery of your products abroad.

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Getting Started on Your Small Business Website

You need a website!   How do you start?  Where do you go?  What should be included on your new site? This mini course will help you address these questions and make a plan for how to get started on your website.

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New! Human Resources:  The Employee Lifecycle for Small Businesses

Walk with us through the entire Employee Lifecycle, beginning with hiring your first employee.  We'll talk through what you should do before finding that new employee, how to go about your search and assessment process, and how to get your paperwork in order when you decide on the person you’d like to hire.  Lastly, we’ll give you a few tips on providing your employee with a great work experience. Join us for a 30,000 foot view of the entire HR lifecycle.  

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Managing Your Company's Online Reputation

In today's online world, a company must pay attention to what is being said about it online in reviews, social media, etc. Here are some tactics to keep your reputation untarnished.

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New! Revenue Generation for Small Businesses

Sales and marketing are closely tied; marketing efforts generate leads while sales is the act of converting those leads into paying customers. In this course you will find ways to consider generating revenue for your business - over and above simply selling more.

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Marketing & Social Media

Branding Basics

What you need to know about creating a brand for your company and getting your whole company on board.

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Get Started Using Social Media for Your Small Business

This course is an introduction to using social media for your business.

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