eCourses

Starting a Business

Considering Consulting - A Checklist Before Taking the Leap

Are you thinking about doing some consulting? This course will help you look at necessary questions before you make the decision, for example: who is your target market? where are your target clients...

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Starting a Business In New Hampshire

This course provides the aspiring NH small business owner with information and resources for starting a business in the State of New Hampshire. Find out about: registering a business name, the different types of business organization, taxes and licensing, insurance, business plans, and more.

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Customer Service

Achieving Good Customer Service

A series of three mini-courses to help you determine if you are doing all you can to attract and retain customers by providing excellent customer service.

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Stand Out with Customer Service

Are you doing all that you can to attract and retain customers by providing excellent customer service? This series of three mini-courses will help you determine if you are and, if not, how you might start building toward a program of stellar service.

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Train Employees to Provide the Best Customer Service Possible

Are you doing all that you can to attract and retain customers by providing excellent customer service? This series of three mini-courses will help you determine if you are and, if not, how you might start building toward a program of stellar service.

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Financial Management

Financing a Business in New Hampshire

This course defines debt and equity financing for both the novice and the experienced entrepreneur looking for new capital. Financing options such as traditional bank and alternative lending, credit enhancements, crowd funding, and angel and venture capital investment are discussed.

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New! Understanding Your Financial Statements - Four modules

Thank you to eCourse sponsor Live Oak Bank.

 New! 1. Intro

What do your financial statements tell you about your business? How do they work together to give you a well-rounded picture of your business? This intro will get you started, and then take the eCourses Your Income Statement, Your Cash Flow Statement, and Your Balance Sheet.

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 New! 2. Your Income Statement

Your Income Statement is like your business’s report card, giving you a measure of how well your business is doing and whether or not it is profitable.​ As a business owner, you should become familiar with what each line item on your Income Statement means, so that you have a better understanding of what the income statements produced by your financial software or prepared by your accountant are telling you about your business.

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New! 3. Your Cash Flow Statement

Business owners use cash flow statements to monitor the flow of cash in and out of the business.The cash flow statement summarizes the amount of cash and cash equivalents entering and leaving a business.​ Basically, it measures how well a company generates cash to pay its debt obligations and cover its operating expenses. 

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New! 4. Your Balance Sheet

Your Balance Sheet shows you a snapshot of your assets (what your company owns) and liabilities (what your company owes). By gaining a better understanding of your balance sheet – along with your income statement and cash flow statement - you will be able to check the health of your business and make better strategic decisions going forward.​

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New! Managing Your Business by the Numbers

Whether your business is new-ish, established, or somewhere in between, tracking “your numbers” shows you where ups and downs occur consistently so you can plan for them. This eCourse offers financial management best practices and key performance indicators to consider using in your business.

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Management

New! Building a Culture of Safety

Making safety a part of your business, rather than just a condition of doing business, will help keep your employees safe and healthy. Creating a culture of safety is the responsibility of all members of your team. We share some strategies for implementing a culture of safety.

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New! Cybersecurity for Small Businesses

The course offers an overview of small business cybersecurity preparedness, including mitigating the risk of an attack, handling incidents, and handling remote worker concerns.

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New! Expanding Your Business Through Exporting

Do you want to reach markets outside of the United States? Considering exporting your products and take this overview to see what is involved in the process, from strategy and marketing to complying with regulations and the safe delivery of your products abroad.

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Getting Started on Your Small Business Website

You need a website!   How do you start?  Where do you go?  What should be included on your new site? This mini course will help you address these questions and make a plan for how to get started on your website.

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New! Human Resources:  The Employee Lifecycle for Small Businesses

Walk with us through the entire Employee Lifecycle, beginning with hiring your first employee.  We'll talk through what you should do before finding that new employee, how to go about your search and assessment process, and how to get your paperwork in order when you decide on the person you’d like to hire.  Lastly, we’ll give you a few tips on providing your employee with a great work experience. Join us for a 30,000 foot view of the entire HR lifecycle.  

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Managing Your Company's Online Reputation

In today's online world, a company must pay attention to what is being said about it online in reviews, social media, etc. Here are some tactics to keep your reputation untarnished.

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New! Navigating Bankruptcy

When you need options, bankruptcy can offer freedom from collection calls and a fresh start. This eCourse will help you understand the different types of bankruptcy and what they each entail. It offers a straightforward headstart towards understanding which bankruptcy type might be most applicable to your situation, and what it will mean for your business and for you and your family.

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New! Revenue Generation for Small Businesses

Sales and marketing are closely tied; marketing efforts generate leads while sales is the act of converting those leads into paying customers. In this course you will find ways to consider generating revenue for your business - over and above simply selling more.

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Marketing & Social Media

Branding Basics

What you need to know about creating a brand for your company and getting your whole company on board.

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Get Started Using Social Media for Your Small Business

This course is an introduction to using social media for your business.

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