Resource Center

Resource Category Topic
How to Make Sure Your Organization is Always "Best in Show"
A short video explaining how to ensure your organization is 'Best in Show'.
Customer service Think
Sample Business Plan Format
An online article that outlines the business plan format.
Business planning Think
Estimated Sales & Earnings Template
Excel template for projecting three years of sales and net profit.
Starting a business Launch
Estimated Start-up Costs Template
Excel template for estimating start-up costs for a new business or product line.
Starting a business Launch
Small Business Payments Toolkit
Produced by a coalition of the Federal Reserve, banks that deal with small businesses, and others, The Small Business Payments Toolkit offers…
Accounting/Money management Think
Capital Compass
Capital Compass® was designed to help you understanding the factors that affect what type of business loan or investment might best fit you and your…
Financing a business, Growing a business Grow
Evaluating Your Business Idea
A fill-in .pdf to help you examine your business idea and determine your potential for success before you spend time and money developing a business…
Starting a business Launch
Sample Business Plan: Moose Mountain Cafe
Here is a sample Business Plan for Moose Mountain Café, written by potential café owner Rosie Jenkins. Rosie has 15 years experience in the…
Business planning Launch
15 Customer Service Skills that Every Employee Needs
An online article that shows the 15 customer service skills every employee needs
Customer service
101 Small Business Marketing Ideas
An online article that describes 101 marketing ideas to grow your small business.
Marketing & Social Media Grow
10 Steps for Setting up a Customer Loyalty Program
Resource to learn how to set up a customer loyalty program in 10 steps.
Customer service Think
Forms of Business Organization Chart
This chart compares the forms of business organization.
Starting a business Launch
YouTube - Straight Line Depreciation Method
How to calculate depreciation expense using the straight-line depreciation method. An example is provided to illustrate how straight-line…
Accounting/Money management Think
Business Forms & Templates - From Entrepreneur Magazine
A link to many forms and templates for your business.
Business planning Think
Social Media and Customer Service: A Match Made in Heaven?
An article about utilizing social media for customer service.
Customer service Grow
10 Lessons Every Entrepreneur Should Learn About Customer Service
A list of 10 lessons every entrepreneur should learn about customer service
Customer service Think
Request for Counseling (RFC)
Print and fill out the first page of this document, and then return it to the regional advising office closest to you.
Business planning Grow
Seven Habits of Highly Effective People
A link to the New York Times bestseller "The 7 Habits of Highly Effective People".
Business planning Think
Cybersecurity Risks for Small Businesses - Reducing a Small Business' Potential Cybersecurity Risks Checklist
As part of our growing resources of cybersecurity information, Bernstein Shur developed this checklist of ways to help reduce a business' risk…
Growing a business Grow
Cash Flow Template - 13 Week
Template to project cash flow for a quarter (13 weeks and to project for 6 months).
Financing a business Think