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Customer Relationship Management - Small/Medium Business
This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more…
 Customer service Think
The Business Case for Loving Customers
It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…
 Customer service Think
The Art of Customer Loyalty
In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…
 Customer service Think
Customer Retention Strategies
A look at what customer retention is and 16 proven retention strategies.
 Customer service Think
How to Start a Customer Rewards Program
Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal…
 Customer service Grow
Implementing Customer Loyalty Programs
A look into establishing a customer loyalty program.
 Customer service Grow
The Personality that Succeeds in Customer Support
This article from HelpScout goes over personality in customer support.
 Customer service Think
Driving Optimum Customer Retention and Loyalty
Performance group offers ways to improve customer loyalty through engagement.
 Customer service Grow
How to Make the Most of Customer Feedback
A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you…
 Customer service Grow
Patrick Galvin - Cultivating Customer Relations
Learn how to increase customer loyalty and referrals with this video from Patrick Galvin.
 Customer service Grow
Customer Relationship Management (CRM)
A guide to customer relationship management.
 Customer service Think
Customer Relationships
An article on customer relationships from Entrepreneur.
 Customer service Grow
IRS.gov - Small Business and Self-Employed Tax Center
Official tax center for small businesses and the self-employed on the IRS website.
 Accounting/Money management Think
Health Care Tax Credit Estimator
Estimate your health tax credit with this tool from HealthCare.gov.
 Accounting/Money management Think
20 Tools to Run a Small Business
A list of 20 tools and applications that can help you run your small business.
 Business planning Launch
Closing Techniques
A list of different techniques to close the deal.
 Marketing & Social Media Think
Marketing vs. Sales
An Entrepreneur article on making your marketing message stand out.
 Marketing & Social Media Think
Patent and Trademark Office
Website for the US Patent and Trademark Office.
How Sales Techniques Work
An article from howstuffworks about Sales Techniques.
 Marketing & Social Media Think
Online Ads: A Guide to Online Ad Types and Formats
A comprehensive guide to online ads from WordStream.
 Marketing & Social Media Think