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Resource Category Topic
Providing Great Customer Service Through Social Media
A look at how to use social media to provide customer service.
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Say This - Not That - To Keep Customers Happy
An article describing the right and wrong things to customers.
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Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.
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Social Media and Customer Service: A Match Made in Heaven?
An article about utilizing social media for customer service.
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Telephone Customer Service
Here are some tips for providing excellent telephone customer service.
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The Art of Customer Loyalty
In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless amount of information about your business, and research shows that they’re ready and willing to stop dating around and stick with companies who go above and beyond to create a fantastic customer experience.
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The Business Case for Loving Customers
It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to solve a problem or says thank you for being a loyal customer.
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The Customer Experience Portfolio
An article that describes a customer portfolio.
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The Future of Customer Service
An article about the future of customer service.
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The Personality that Succeeds in Customer Support
This article from HelpScout goes over personality in customer support.
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The Zappos Brand & Customer Service - Tony Hsieh - Motivational Speaker & Author
A video that's about how the Zappo's brand handles customer service.
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Ultimate Guide to Measuring Customer Satisfaction
This article looks over how to measure customer satisfaction.
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Use Great Customer Service to Set Your Small Business Apart
Great customer service is key to making your small business stand out, learn more about how you can use this strategy to your advantage.
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Where to Find Proactive Customer Service Opportunities
In this article the author explores where the opportunities lie and will provide some examples of companies that are experiencing great results via their proactive strategies.
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Why Relying Only on Reactive Customer Service is no Longer Good Enough
This article concentrates on why reactive customer service is no longer good enough.
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