Resource Center

A look at how to use social media to provide customer service.

An article describing the right and wrong things to customers.

Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.

An article about utilizing social media for customer service.

Here are some tips for providing excellent telephone customer service.

In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless amount of information about your business, and research shows that they’re ready and willing to stop dating around and stick with companies who go above and beyond to create a fantastic customer experience.

It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to solve a problem or says thank you for being a loyal customer.

An article that describes a customer portfolio.

An article about the future of customer service.

This article from HelpScout goes over personality in customer support.

A video that's about how the Zappo's brand handles customer service.

This article looks over how to measure customer satisfaction.

Great customer service is key to making your small business stand out, learn more about how you can use this strategy to your advantage.

In this article the author explores where the opportunities lie and will provide some examples of companies that are experiencing great results via their proactive strategies.

This article concentrates on why reactive customer service is no longer good enough.