Resource | Category | Topic |
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Providing Great Customer Service Through Social Media A look at how to use social media to provide customer service.
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Customer service | Think |
Say This - Not That - To Keep Customers Happy An article describing the right and wrong things to customers.
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Customer service | Think |
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.
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Customer service | Think |
Social Media and Customer Service: A Match Made in Heaven? An article about utilizing social media for customer service.
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Customer service | Grow |
Telephone Customer Service Here are some tips for providing excellent telephone customer service.
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Customer service | Think |
The Art of Customer Loyalty In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless amount of information about your business, and research shows that they’re ready and willing to stop dating around and stick with companies who go above and beyond to create a fantastic customer experience.
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Customer service | Think |
The Business Case for Loving Customers It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to solve a problem or says thank you for being a loyal customer.
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Customer service | Think |
The Customer Experience Portfolio An article that describes a customer portfolio.
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Customer service | Think |
The Future of Customer Service An article about the future of customer service.
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Customer service | Think |
The Personality that Succeeds in Customer Support This article from HelpScout goes over personality in customer support.
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Customer service | Think |
The Zappos Brand & Customer Service - Tony Hsieh - Motivational Speaker & Author A video that's about how the Zappo's brand handles customer service.
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Customer service | Think |
Ultimate Guide to Measuring Customer Satisfaction This article looks over how to measure customer satisfaction.
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Customer service | Think |
Use Great Customer Service to Set Your Small Business Apart Great customer service is key to making your small business stand out, learn more about how you can use this strategy to your advantage.
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Customer service | Grow |
Where to Find Proactive Customer Service Opportunities In this article the author explores where the opportunities lie and will provide some examples of companies that are experiencing great results via their proactive strategies.
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Customer service | Grow |
Why Relying Only on Reactive Customer Service is no Longer Good Enough This article concentrates on why reactive customer service is no longer good enough.
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Customer service | Think |