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How to Compare Financial Ratios to Industry Average
There are dozens of such ratios, but these six are particularly useful for a basic understanding of a company's financial condition: working capital ratio, quick ratio, earnings per share, price to earnings ratio, debt to equity ratio and return on equity.
Accounting/Money management Think
How to Create a Customer Service Plan
There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to their needs. Learn how to set up a customer service initiative in your company using effective techniques.
Customer service Think
How to Develop an Effective Sales Forecast
This paper addresses how to develop an effective sales forecast.
Accounting/Money management Think
How to do a Break-even Analysis
Conducting a breakeven analysis is important to determine precisely when you can expect your business to cover all expenses and start generating a profit. This is a pivotal milestone in the early days of any startup business.

Accounting/Money management Grow
How to Forecast Growth and Revenue
When starting out, financial forecasts may seem overwhelming. We'll help you conquer the numbers with this easy-to-follow guide to forecasting revenues and expenses during startup.
Accounting/Money management Grow
How to Implement an Effective Proactive Customer Service Strategy
This article explores proactive customer service.
Customer service Grow
How to Make Sure Your Organization is Always "Best in Show"
A short video explaining how to ensure your organization is 'Best in Show'.
Customer service Think
How to Make the Most of Customer Feedback
A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you have it.
Customer service Grow
How to Make Your Messages Memorable
An article that describes how to make your business's message more memorable.
Marketing & Social Media Think
How to Manage Trip Advisor Comments
How to manage Trip Advisor comments
Marketing & Social Media Think
How to Manage Your Yelp Reviews
Ignore the power of online customer evaluations at your own peril. Get advice from Yelp's CEO and a business owner who's using the online customer reviews to grow her business.
Marketing & Social Media Grow
How to Network Like a Pro
Learning how to network effectively is one of the most powerful tools an individual can use to advance their personal and professional life.
Marketing & Social Media Grow
How to Start a Customer Rewards Program
Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal with this article from Inc.
Customer service Grow
How to Use E-mail to Improve Customer Service
Learn how to use e-mail to improve customer service with this article from Inc.
Customer service Think
How to Use Twitter for your Business
Article that shows you how to use Twitter for the benefit of your business.
Marketing & Social Media Grow
Implementing Customer Loyalty Programs
A look into establishing a customer loyalty program.
Customer service Grow
Improving Customer Service Over the Phone
In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their end of the phone.
Customer service Grow
Improving Customer Support with Your Website
Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.
Customer service Grow
Improving Profits
Accounting Coach goes over improving profits in this module.
Accounting/Money management Grow
Inc. - Financial Ratios
An article by Inc. looking at financial ratios.
Accounting/Money management Think