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There are dozens of such ratios, but these six are particularly useful for a basic understanding of a company's financial condition: working capital ratio, quick ratio, earnings per share, price to earnings ratio, debt to equity ratio and return on equity.

There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to their needs. Learn how to set up a customer service initiative in your company using effective techniques.

This paper addresses how to develop an effective sales forecast.

Conducting a breakeven analysis is important to determine precisely when you can expect your business to cover all expenses and start generating a profit. This is a pivotal milestone in the early days of any startup business.

When starting out, financial forecasts may seem overwhelming. We'll help you conquer the numbers with this easy-to-follow guide to forecasting revenues and expenses during startup.

This article explores proactive customer service.

A short video explaining how to ensure your organization is 'Best in Show'.

A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you have it.

An article that describes how to make your business's message more memorable.

How to manage Trip Advisor comments

Ignore the power of online customer evaluations at your own peril. Get advice from Yelp's CEO and a business owner who's using the online customer reviews to grow her business.

Learning how to network effectively is one of the most powerful tools an individual can use to advance their personal and professional life.

Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal with this article from Inc.

Learn how to use e-mail to improve customer service with this article from Inc.

Article that shows you how to use Twitter for the benefit of your business.

A look into establishing a customer loyalty program.

In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their end of the phone.

Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.

Accounting Coach goes over improving profits in this module.

An article by Inc. looking at financial ratios.