Resource | Category | Topic |
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How to Compare Financial Ratios to Industry Average There are dozens of such ratios, but these six are particularly useful for a basic understanding of a company's financial condition: working capital ratio, quick ratio, earnings per share, price to earnings ratio, debt to equity ratio and return on equity.
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Accounting/Money management | Think |
How to Create a Customer Service Plan There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to their needs. Learn how to set up a customer service initiative in your company using effective techniques.
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Customer service | Think |
How to Develop an Effective Sales Forecast This paper addresses how to develop an effective sales forecast.
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Accounting/Money management | Think |
How to do a Break-even Analysis Conducting a breakeven analysis is important to determine precisely when you can expect your business to cover all expenses and start generating a profit. This is a pivotal milestone in the early days of any startup business.
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Accounting/Money management | Grow |
How to Forecast Growth and Revenue When starting out, financial forecasts may seem overwhelming. We'll help you conquer the numbers with this easy-to-follow guide to forecasting revenues and expenses during startup.
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Accounting/Money management | Grow |
How to Implement an Effective Proactive Customer Service Strategy This article explores proactive customer service.
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Customer service | Grow |
How to Make Sure Your Organization is Always "Best in Show" A short video explaining how to ensure your organization is 'Best in Show'.
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Customer service | Think |
How to Make the Most of Customer Feedback A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you have it.
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Customer service | Grow |
How to Make Your Messages Memorable An article that describes how to make your business's message more memorable.
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Marketing & Social Media | Think |
How to Manage Trip Advisor Comments How to manage Trip Advisor comments
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Marketing & Social Media | Think |
How to Manage Your Yelp Reviews Ignore the power of online customer evaluations at your own peril. Get advice from Yelp's CEO and a business owner who's using the online customer reviews to grow her business.
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Marketing & Social Media | Grow |
How to Network Like a Pro Learning how to network effectively is one of the most powerful tools an individual can use to advance their personal and professional life.
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Marketing & Social Media | Grow |
How to Start a Customer Rewards Program Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal with this article from Inc.
|
Customer service | Grow |
How to Use E-mail to Improve Customer Service Learn how to use e-mail to improve customer service with this article from Inc.
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Customer service | Think |
How to Use Twitter for your Business Article that shows you how to use Twitter for the benefit of your business.
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Marketing & Social Media | Grow |
Implementing Customer Loyalty Programs A look into establishing a customer loyalty program.
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Customer service | Grow |
Improving Customer Service Over the Phone In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their end of the phone.
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Customer service | Grow |
Improving Customer Support with Your Website Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.
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Customer service | Grow |
Improving Profits Accounting Coach goes over improving profits in this module.
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Accounting/Money management | Grow |
Inc. - Financial Ratios An article by Inc. looking at financial ratios.
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Accounting/Money management | Think |