Resource Center

Resource Category Topic
Independent Contractors
The difference between and independent contractors and employees.
Growing a business Grow
Financing an Existing Business
Tips for financing an existing business
Financing a business Grow
Zions Bank - Analyze Your Business Using Financial Ratios
Analyze Your Business Using Financial Ratios
Accounting/Money management Think
Venture Capital and Angel Sources
A listing of Venture Capital firms and Angel Investors which invest in businesses in the State of New Hampshire, provided by Business NH Magazine,…
Financing a business Grow
Leasing Commercial Space
Information about buying or leasing business property.
Starting a business Launch
Determining a Sustainable Growth Rate
A quick way to determine a sustainable growth rate using profitability, variable assets and variable liabilities.
Financing a business Grow
Developing a Marketing Plan
One of the most important sections of your business plan is the marketing plan. A marketing plan ensures that you have identified your customers,…
Marketing & Social Media Grow
Creating a Safe Work Place
Putting the health and safety of your employees first will benefit your business and can increase your business’s social capital.
Business planning Think
Customer Service
Poor customer service can happen at every size and type of business, which means every business can benefit from understanding what constitutes “…
Customer service Think
Becoming an Employer
Information about becoming an employer, employee benefits, and employee handbooks.
Growing a business Grow
NH Economic Development Groups
A directory of the economic development groups in the state of New Hampshire that provide loans to enable existing businesses to create and retain…
Financing a business Grow
6 Key Mindsets for Providing Outstanding Customer Service
Six key mindsets that create the foundation for providing outstanding customer service.
Customer service Grow
7 Customer Service Lessons From the Companies That Do It Best
Providing great customer service is sometimes easier said than done. These 7 strategies will help you do it right.
Customer service Grow
Customer Service Quotes: What You Can Learn From the Experts
Need some inspiration to get your business moving in the right direction? These customer service quotes from successful entrepreneurs may be the…
Customer service Grow
The Future of Customer Service
An article about the future of customer service.
Customer service Think
The Customer Experience Portfolio
An article that describes a customer portfolio.
Customer service Think
How to Build a Culture of Customer Service Excellence in 10 Minutes a Day
A daily standup meeting is a chance to keep your company focused on your overriding purpose and to ensure that all staff are aligned to fulfill it.
Customer service Grow
For Customer Service Week: Respect Your Employees and Customer Service Will Improve
Here are five ways that a company and its leadership can provide service to its employees and aid those employees in providing great service to…
Customer service Think
Employee Empowerment is the Key to Customer Service Success
A few employee empowerment strategies that transcend industry, product and the like.
Customer service Think
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This…
Customer service Think