Resource Center

Outline of eCourse Starting a Business in NH - Planning and Research.

Outline of eCourse Igniting Your Business through DEI and Inclusive Leadership.

2-page handout:about NH SBDC and our impact on the NH economy and on NH small businesses.

Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.

A look at how to use social media to provide customer service.

This article looks over how to measure customer satisfaction.

How to deal with common customer objections.

Learn the importance of understanding your customers.

A look at the importance of customer loyalty.

There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to…

Learn how to use e-mail to improve customer service with this article from Inc.

This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more…

It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…

In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…

A look at what customer retention is and 16 proven retention strategies.

Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal…

A look into establishing a customer loyalty program.

This article from HelpScout goes over personality in customer support.

Performance group offers ways to improve customer loyalty through engagement.

A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you…