| Resource | Category | Topic |
|---|---|---|
| 10 Lessons Every Entrepreneur Should Learn About Customer Service A list of 10 lessons every entrepreneur should learn about customer service
|
Customer service | Think |
| 10 Steps for Setting up a Customer Loyalty Program Resource to learn how to set up a customer loyalty program in 10 steps.
|
Customer service | Think |
| 15 Customer Service Skills that Every Employee Needs An online article that shows the 15 customer service skills every employee needs
|
Customer service | |
| 20 Essential Customer Service Skills The essential skill set for anyone aspiring to succeed in customer service.
|
Customer service | Grow |
| 5 Free Customer Service Training Games 5 free customer service training games
|
Customer service | Think |
| 6 Key Mindsets for Providing Outstanding Customer Service Six key mindsets that create the foundation for providing outstanding customer service.
|
Customer service | Grow |
| 6 Keys to Improving Your Team's Customer Service Skills Here are a few customer service tips for identifying ways to better serve customers.
|
Customer service | Grow |
| 6 Proven Ways to Hire Customer Service Heroes Every company vows to have great customer service. But when it comes to hiring the people who deliver it, there are a lot of easy-to-make mistakes. Here’s what you can do to avoid bad customer service hires.
|
Customer service | Grow |
| 7 Best Ways to Gather Customer Loyalty A look at the importance of customer loyalty.
|
Customer service | Think |
| 7 Customer Service Lessons From the Companies That Do It Best Providing great customer service is sometimes easier said than done. These 7 strategies will help you do it right.
|
Customer service | Grow |
| 7 Steps to Creating a Customer Service Strategy Organizations that provide outstanding customer service, do so intentionally by creating a customer service strategy.
|
Customer service | Grow |
| 7 Ways to Improve Patient Satisfaction, Experience, and Custom Service, From Consulting in Hospitals and Healthcare Here are seven bullet points emphasized frequently in hospital and other healthcare environments.
|
Customer service | Grow |
| Customer Relationship Management (CRM) A guide to customer relationship management.
|
Customer service | Think |
| Customer Relationship Management - Small/Medium Business This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more specifically, how the Internet can help you implement CRM in your business. If you want to understand how to better meet your clients’ needs, this booklet is for you.
|
Customer service | Think |
| Customer Relationships An article on customer relationships from Entrepreneur.
|
Customer service | Grow |
| Customer Retention Strategies A look at what customer retention is and 16 proven retention strategies.
|
Customer service | Think |
| Customer Service Poor customer service can happen at every size and type of business, which means every
business can benefit from understanding what constitutes “good” customer service and how not to lose sales because of a bad experience a customer may have had. |
Customer service | Think |
| Customer Service Quotes: What You Can Learn From the Experts Need some inspiration to get your business moving in the right direction? These customer service quotes from successful entrepreneurs may be the motivation you need to get started.
|
Customer service | Grow |
| Customers Want More: 5 New Expectations You Must Meet Now 5 new expectations customer expect that you must meet now.
|
Customer service | Reinvent |
| Driving Optimum Customer Retention and Loyalty Performance group offers ways to improve customer loyalty through engagement.
|
Customer service | Grow |