Resource Center

Resource Category Topic
Seven Habits of Highly Effective People
A link to the New York Times bestseller "The 7 Habits of Highly Effective People".
 Business planning Think
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This…
 Customer service Think
Small Business Payments Toolkit
Produced by a coalition of the Federal Reserve, banks that deal with small businesses, and others, The Small Business Payments Toolkit offers…
 Accounting/Money management Think
Smart Choices
A link to buy a resource book to make better decisions.
Business planning Think
Social Media and Customer Service: A Match Made in Heaven?
An article about utilizing social media for customer service.
 Customer service Grow
Starting a Business
Approximately 70% of new businesses fail within five years of opening. The guidance you receive at your local New Mexico SBDC center will greatly…
 Business planning Launch
Starting a Business Webinar Series
A website that displays multiple webinar series.
 Business planning Think
Statement of Cash Flows
Statement of Cash Flows, also known as Cash Flow Statement, presents the movement in cash flows over the period as classified under operating,…
 Accounting/Money management Think
Steps to Writing a Business Plan
An outline of the parts of a business plan and what questions need to be answered in each section.
Taking Your Business to the Next Level
A guide to taking your business to the next level from your, reprinted with permission of Business NH Magazine, 2011.
 Financing a business Grow
Tax Incentives
Site with ideas for tax incentives.
Accounting/Money management Think
Telephone Customer Service
Here are some tips for providing excellent telephone customer service.
 Customer service Think
The 4 P's of Marketing
A YouTube video from Mirasee on the 4 P's of marketing.
 Marketing & Social Media Think
The Art of Customer Loyalty
In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…
 Customer service Think
The Basics of Branding
Learn the basics of branding with this Entrepreneur article.
 Marketing & Social Media Launch
The Beginners Guide to SEO
The beginner's guide to search engine optimization.
 Marketing & Social Media Think
The Business Case for Loving Customers
It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…
 Customer service Think
The Customer Acquisition Cost Formula
A YouTube video from Alanis Business Academy on The Customer Acquisition Cost Formula.
 Marketing & Social Media Think
The Customer Experience Portfolio
An article that describes a customer portfolio.
Customer service Think
The Future of Customer Service
An article about the future of customer service.
 Customer service Think