Are you doing all that you can to attract and retain customers by providing excellent customer service? This series of three mini-courses will help you determine if you are and, if not, how you might start building toward a program of stellar service. You’ll also learn tips on how you’ll maintain that high level of service once you have achieved it.
Mini-course 1: Stand Out with Customer Service
Because small businesses today operate in the global marketplace that is often Internet-driven, the means of providing excellent customer service have changed. In this course you’ll learn why customer service is so important, the consequences of doing it badly, and exactly what is good customer service.