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Becoming an Employer
Information about becoming an employer, employee benefits, and employee handbooks.
Growing a business Grow
NH Economic Development Groups
A directory of the economic development groups in the state of New Hampshire that provide loans to enable existing businesses to create and retain…
Financing a business Grow
6 Key Mindsets for Providing Outstanding Customer Service
Six key mindsets that create the foundation for providing outstanding customer service.
Customer service Grow
7 Customer Service Lessons From the Companies That Do It Best
Providing great customer service is sometimes easier said than done. These 7 strategies will help you do it right.
Customer service Grow
Customer Service Quotes: What You Can Learn From the Experts
Need some inspiration to get your business moving in the right direction? These customer service quotes from successful entrepreneurs may be the…
Customer service Grow
The Future of Customer Service
An article about the future of customer service.
Customer service Think
The Customer Experience Portfolio
An article that describes a customer portfolio.
Customer service Think
How to Build a Culture of Customer Service Excellence in 10 Minutes a Day
A daily standup meeting is a chance to keep your company focused on your overriding purpose and to ensure that all staff are aligned to fulfill it.
Customer service Grow
For Customer Service Week: Respect Your Employees and Customer Service Will Improve
Here are five ways that a company and its leadership can provide service to its employees and aid those employees in providing great service to…
Customer service Think
Employee Empowerment is the Key to Customer Service Success
A few employee empowerment strategies that transcend industry, product and the like.
Customer service Think
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This…
Customer service Think
Phone Training - Phone Skills by Canity
Don't just answer the phone, master it with Phone Skills by Canity.
Customer service Grow
5 Free Customer Service Training Games
5 free customer service training games
Customer service Think
7 Ways to Improve Patient Satisfaction, Experience, and Custom Service, From Consulting in Hospitals and Healthcare
Here are seven bullet points emphasized frequently in hospital and other healthcare environments.
Customer service Grow
Use Great Customer Service to Set Your Small Business Apart
Great customer service is key to making your small business stand out, learn more about how you can use this strategy to your advantage.
Customer service Grow
20 Essential Customer Service Skills
The essential skill set for anyone aspiring to succeed in customer service.
Customer service Grow
Telephone Customer Service
Here are some tips for providing excellent telephone customer service.
Customer service Think
Improving Customer Service Over the Phone
In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their…
Customer service Grow
Five Telephone Communication Skill Tips for Customer Service
To improve your telephone communication skills, be sure to master the following tips.
Financing a business Grow
The Zappos Brand & Customer Service - Tony Hsieh - Motivational Speaker & Author
A video that's about how the Zappo's brand handles customer service.
Customer service Think