Resource Center

Resource Sort descending Category Topic
Get More Referrals by Asking
An article that discusses the subject of how to get more referrals.
Marketing & Social Media Grow
grants.gov
All the things you need to know about grants.
Accounting/Money management Think
Gross and Operating Profit - Income Statement
Difference between gross profit, operating profit, and net income. Created by Sal Khan.
Accounting/Money management Think
Grow - Grow your volume and bottom-line
Are you ready to expand your business? Planning and preparing is the first step in the process. The Florida SBDC Network can help you make decisions…
Accounting/Money management Grow
Health Care Tax Credit Estimator
Estimate your health tax credit with this tool from HealthCare.gov.
Accounting/Money management Think
How Companies Create a Brand
In creating a brand, or "branding," you have to manage the effect that your product or service is having on the customer. We'll look…
Marketing & Social Media Launch
How Sales Techniques Work
An article from howstuffworks about Sales Techniques.
Marketing & Social Media Think
How the Three Financial Statements Fit Together
This video from Alex Glassey will show you how the income statement, balance sheet and statement of cash flows are connected.
Accounting/Money management Think
How to Build a Culture of Customer Service Excellence in 10 Minutes a Day
A daily standup meeting is a chance to keep your company focused on your overriding purpose and to ensure that all staff are aligned to fulfill it.
Customer service Grow
How to Compare Financial Ratios to Industry Average
There are dozens of such ratios, but these six are particularly useful for a basic understanding of a company's financial condition: working…
Accounting/Money management Think
How to Create a Customer Service Plan
There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to…
Customer service Think
How to Develop an Effective Sales Forecast
This paper addresses how to develop an effective sales forecast.
Accounting/Money management Think
How to do a Break-even Analysis
Conducting a breakeven analysis is important to determine precisely when you can expect your business to cover all expenses and start generating a…
Accounting/Money management Grow
How to Forecast Growth and Revenue
When starting out, financial forecasts may seem overwhelming. We'll help you conquer the numbers with this easy-to-follow guide to forecasting…
Accounting/Money management Grow
How to Implement an Effective Proactive Customer Service Strategy
This article explores proactive customer service.
Customer service Grow
How to Make Sure Your Organization is Always "Best in Show"
A short video explaining how to ensure your organization is 'Best in Show'.
Customer service Think
How to Make the Most of Customer Feedback
A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you…
Customer service Grow
How to Make Your Messages Memorable
An article that describes how to make your business's message more memorable.
Marketing & Social Media Think
How to Manage Trip Advisor Comments
How to manage Trip Advisor comments
Marketing & Social Media Think
How to Manage Your Yelp Reviews
Ignore the power of online customer evaluations at your own peril. Get advice from Yelp's CEO and a business owner who's using the online…
Marketing & Social Media Grow