Resource Center

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Employee Empowerment is the Key to Customer Service Success
A few employee empowerment strategies that transcend industry, product and the like.
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Everyone Should be Feeling the Customer's Pain
Learn the importance of understanding your customers.
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For Customer Service Week: Respect Your Employees and Customer Service Will Improve
Here are five ways that a company and its leadership can provide service to its employees and aid those employees in providing great service to their customers.
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How to Build a Culture of Customer Service Excellence in 10 Minutes a Day
A daily standup meeting is a chance to keep your company focused on your overriding purpose and to ensure that all staff are aligned to fulfill it.
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How to Create a Customer Service Plan
There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to their needs. Learn how to set up a customer service initiative in your company using effective techniques.
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How to Implement an Effective Proactive Customer Service Strategy
This article explores proactive customer service.
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How to Make Sure Your Organization is Always "Best in Show"
A short video explaining how to ensure your organization is 'Best in Show'.
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How to Make the Most of Customer Feedback
A guide to help you determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you have it.
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How to Start a Customer Rewards Program
Giving something back to your best customers has become a competitive necessity in certain industries. Here's how to keep your best buyers loyal with this article from Inc.
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How to Use E-mail to Improve Customer Service
Learn how to use e-mail to improve customer service with this article from Inc.
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Implementing Customer Loyalty Programs
A look into establishing a customer loyalty program.
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Improving Customer Service Over the Phone
In this article, corporate trainers are working to improve service on the telephone. And call center operators describe what it's like on their end of the phone.
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Improving Customer Support with Your Website
Customer support is very important to increasing future sales. This article goes over how to improve your customer support efforts with your website.
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Indifferent Service - The Silent Killer of Customer Loyalty
A short video explaining the silent killer of customer loyalty, indifferent service.
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Is Your Sales Team Guilty of These Customer Relationship Killers?
An article that describes what a sales team does that kills customer relations.
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Making the Experience Easier for the Customer
A short video describing how to make the experience easier for the customer.
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NH SBDC Handout
2-page handout:about NH SBDC and our impact on the NH economy and on NH small businesses.
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Overcoming Common Customer Objections
How to deal with common customer objections.
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Patrick Galvin - Cultivating Customer Relations
Learn how to increase customer loyalty and referrals with this video from Patrick Galvin.
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Phone Training - Phone Skills by Canity
Don't just answer the phone, master it with Phone Skills by Canity.
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