Business Resiliency Surveys

Business Resiliency Survey graphic

NH SBDC, in partnership with the UNH Survey Center, conducted the NH SBDC Business Resiliency Surveys during 2020 and 2021 to discover current and lasting effects of the COVID-19 pandemic on the Granite State's small businesses. Hearing from business owners helps SBDC and other economic development organizations to better understand challenges and needs going forward. By leveraging the results of the surveys, we can more effectively assist small businesses. 

Working with sixty-four survey partners is a data collection methodology that provided important benefits for this survey. The range of responses from businesses in a variety of industries, stages of growth, and regions of the state provided SBDC the opportunity to corroborate trends and reinforce what they are hearing anecdotally. Furthermore, the three-phase approach provided a strong longitudinal analysis of data.                                  
- Dr. Andrew Smith, Director, UNH Survey Center

Phase 1

June 2020 

key findings & report

Phase 2

February 2021

key findings & report

Phase 3

October 2021 

key findings & report


The survey results presented incredibly valuable insights into the challenges businesses faced throughout the COVID-19 pandemic and the data aided us in determining the best ways to help businesses.  Based on the success of the three Resiliency Surveys conducted, NH SBDC is strongly considering a similar follow-on survey with partners in 2022 so that we can all continue learning from and supporting NH’s businesses. 
- Liz Gray, SBDC

The NH SBDC Business Resiliency Surveys were made possible with funds from the CARES Act.

Thank you to the Business Resiliency Survey Partners

  • U.S. Small Business Administration - NH District Office
  • NH Department of Business & Economic Affairs
  • UNH Peter T. Paul College of Business & Economics
  • New Hampshire Alliance of Regional Development Corporations 
  • Center for Women & Enterprise
  • UNH Cooperative Extension
  • UNH CEO & Family Enterprise Center
  • UNHInnovation
  • Clean Energy NH
  • Community College System of NH
  • Connecticut River Artisan Group
  • Coworking House
  • Goldman Sachs 10,000 Small Businesses
  • Hannah Grimes Center
  • HRKNSScowork 
  • League of NH Craftsmen
  • New Market Business Association
  • NH Association of Chamber of Commerce Executives
  • NH Business & Industry Association
  • NH Grocers Association 
  • NH Lodging & Restaurant Association
  • NH Retail Association
  • NH State Council on the Arts
  • NH Tech Alliance
  • Portsmouth Economic Development
  • State Early Learning Alliance
  • Stay Work Play
  • Town of Derry, Economic Development
  • UNH Career and Professional Success
  • Upper Valley Business Alliance
Chambers of Commerce
  • Central NH Chamber of Commerce
  • Chamber Collaborative of Greater Portsmouth
  • Exeter Area Chamber of Commerce
  • The Falls Chamber of Commerce
  • Greater Claremont Chamber of Commerce
  • Greater Concord Chamber of Commerce
  • Greater Dover Chamber of Commerce
  • Greater Hudson Chamber of Commerce
  • Greater Keene and Peterborough Chamber of Commerce
  • Greater Manchester Chamber of Commerce
  • Greater Merrimack-Souhegan Valley Chamber of Commerce
  • Greater Nashua Chamber of Commerce
  • Greater Rochester Chamber of Commerce
  • Greater Salem Chamber of Commerce
  • Hampton Area Chamber of Commerce
  • Jackson Area Chamber of Commerce
  • Lakes Region Chamber of Commerce
  • Lake Sunapee Region Chamber of Commerce
  • Meredith Area Chamber of Commerce
  • Mt. Washington Valley Chamber of Commerce
  • Northern Gateway Chamber of Commerce 
  • Twin Mountain Bretton Woods Chamber of Commerce
  • Western White Mountains Chamber of Commerce
  • Wolfeboro Area Chamber of Commerce