Are you doing all that you can to attract and retain customers by providing excellent customer service? This series of three mini-courses will help you determine if you are and, if not, how you might start building toward a program of stellar service. You’ll also learn tips on how you’ll maintain that high level of service once you have achieved it.
Customer Service Mini-course 3: Train Employees to Provide the Best Customer Service Possible
You’ll learn how to start and maintain an employee training program that evaluates and then enhances their skills in serving customers. The tips in this course are useful even for the very smallest business or sole proprietors. You’ll learn how to keep your company’s focus on customers and your employees’ skills updated over the long-term.