| Resource | Category | Topic |
|---|---|---|
| Making the Experience Easier for the Customer A short video describing how to make the experience easier for the customer.
|
Customer service | Think |
| Indifferent Service - The Silent Killer of Customer Loyalty A short video explaining the silent killer of customer loyalty, indifferent service.
|
Customer service | Grow |
| How to Make Sure Your Organization is Always "Best in Show" A short video explaining how to ensure your organization is 'Best in Show'.
|
Customer service | Think |
| Sample Business Plan Format An online article that outlines the business plan format.
|
Business planning | Think |
| Estimated Sales & Earnings Template Excel template for projecting three years of sales and net profit.
|
Starting a business | Launch |
| Estimated Start-up Costs Template Excel template for estimating start-up costs for a new business or product line.
|
Starting a business | Launch |
| Small Business Payments Toolkit Produced by a coalition of the Federal Reserve, banks that deal with small businesses, and others, The Small Business Payments Toolkit offers…
|
Accounting/Money management | Think |
| Capital Compass Capital Compass® was designed to help you understanding the factors that affect what type of business loan or investment might best fit you and your…
|
Financing a business, Growing a business | Grow |
| Evaluating Your Business Idea A fill-in .pdf to help you examine your business idea and determine your potential for success before you spend time and money developing a business…
|
Starting a business | Launch |
| Sample Business Plan: Moose Mountain Cafe Here is a sample Business Plan for Moose Mountain Café, written by potential café owner Rosie Jenkins. Rosie has 15 years experience in the…
|
Business planning | Launch |
| 15 Customer Service Skills that Every Employee Needs An online article that shows the 15 customer service skills every employee needs
|
Customer service | |
| 101 Small Business Marketing Ideas An online article that describes 101 marketing ideas to grow your small business.
|
Marketing & Social Media | Grow |
| 10 Steps for Setting up a Customer Loyalty Program Resource to learn how to set up a customer loyalty program in 10 steps.
|
Customer service | Think |
| Forms of Business Organization Chart This chart compares the forms of business organization.
|
Starting a business | Launch |
| YouTube - Straight Line Depreciation Method How to calculate depreciation expense using the straight-line depreciation method. An example is provided to illustrate how straight-line…
|
Accounting/Money management | Think |
| Business Forms & Templates - From Entrepreneur Magazine A link to many forms and templates for your business.
|
Business planning | Think |
| Social Media and Customer Service: A Match Made in Heaven? An article about utilizing social media for customer service.
|
Customer service | Grow |
| 10 Lessons Every Entrepreneur Should Learn About Customer Service A list of 10 lessons every entrepreneur should learn about customer service
|
Customer service | Think |
| Request for Counseling (RFC) Print and fill out the first page of this document, and then return it to the regional advising office closest to you.
|
Business planning | Grow |
| Seven Habits of Highly Effective People A link to the New York Times bestseller "The 7 Habits of Highly Effective People".
|
Business planning | Think |