Resource Sort descending | Category | Topic |
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Seven Habits of Highly Effective People A link to the New York Times bestseller "The 7 Habits of Highly Effective People".
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Business planning | Think |
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This…
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Customer service | Think |
Small Business Payments Toolkit Produced by a coalition of the Federal Reserve, banks that deal with small businesses, and others, The Small Business Payments Toolkit offers…
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Accounting/Money management | Think |
Smart Choices A link to buy a resource book to make better decisions.
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Business planning | Think |
Social Media and Customer Service: A Match Made in Heaven? An article about utilizing social media for customer service.
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Customer service | Grow |
Starting a Business Approximately 70% of new businesses fail within five years of opening. The guidance you receive at your local New Mexico SBDC center will greatly…
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Business planning | Launch |
Starting a Business Webinar Series A website that displays multiple webinar series.
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Business planning | Think |
Statement of Cash Flows Statement of Cash Flows, also known as Cash Flow Statement, presents the movement in cash flows over the period as classified under operating,…
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Accounting/Money management | Think |
Steps to Writing a Business Plan An outline of the parts of a business plan and what questions need to be answered in each section.
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Taking Your Business to the Next Level A guide to taking your business to the next level from your, reprinted with permission of Business NH Magazine, 2011.
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Financing a business | Grow |
Tax Incentives Site with ideas for tax incentives.
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Accounting/Money management | Think |
Telephone Customer Service Here are some tips for providing excellent telephone customer service.
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Customer service | Think |
The 4 P's of Marketing A YouTube video from Mirasee on the 4 P's of marketing.
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Marketing & Social Media | Think |
The Art of Customer Loyalty In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…
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Customer service | Think |
The Basics of Branding Learn the basics of branding with this Entrepreneur article.
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Marketing & Social Media | Launch |
The Beginners Guide to SEO The beginner's guide to search engine optimization.
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Marketing & Social Media | Think |
The Business Case for Loving Customers It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…
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Customer service | Think |
The Customer Acquisition Cost Formula A YouTube video from Alanis Business Academy on The Customer Acquisition Cost Formula.
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Marketing & Social Media | Think |
The Customer Experience Portfolio An article that describes a customer portfolio.
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Customer service | Think |
The Future of Customer Service An article about the future of customer service.
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Customer service | Think |