Resource Center

Resource Category Topic
Online Training & Video
Each chapter includes videos, success stories, and links to other resources. Chapters topics include marketing, finances, procurement, and the global…
 Marketing & Social Media Think
Operating Expenses Ratio
The financial ratios formulas chart below acts as a quick reference to help you find information about the most important ratios used in managing a…
 Financing a business Think
Overcoming Common Customer Objections
How to deal with common customer objections.
 Customer service Think
Patent and Trademark Office
Website for the US Patent and Trademark Office.
Patrick Galvin - Cultivating Customer Relations
Learn how to increase customer loyalty and referrals with this video from Patrick Galvin.
 Customer service Grow
Peach Tree Accounting Step By Step
A book that describes how to keep track of your records.
 Accounting/Money management Think
Peach Tree Tutorial
An introduction to Peachtree and why you should use accounting software.
 Accounting/Money management Think
Phone Training - Phone Skills by Canity
Don't just answer the phone, master it with Phone Skills by Canity.
 Customer service Grow
Podcast Series
Podcast episodes from SBDC Washington
 Business planning Think
Podcasts
Join hosts Dave McEwen and David McCauley each week for News, Events, Advice and Best Practices for Entrepreneurs and Small Businesses in the Gem…
 Business planning Think
Pricing your Product or Service
A look at how to price your product or service.
 Growing a business Grow
Profit Mastery
A workshop dedicated to maximizing your earnings through a better understanding of your financials.
 Accounting/Money management Think
Promotion and Advertising Strategy
How do fitness and lifestyle brands make their products attractive to the millennial generation? Here's your crash course in selling to…
 Marketing & Social Media Grow
Providing Great Customer Service Through Social Media
A look at how to use social media to provide customer service.
 Customer service Think
Publications
Check out some helpful publications from the New York SBDC.
 Business planning Think
Quicken.com
For the first time, you can manage your money on the go with Quicken on the Web.
 Accounting/Money management Think
Reference for Business - Forecasting
Forecasting can be broadly considered as a method or a technique for estimating many future aspects of a business or other operation. There are…
 Accounting/Money management Think
Renew - Adjust to a changing marketplace
We live in an ever-changing marketplace. Successful companies find ways to leverage change as a catalyst for growth. The Florida SBDC Network can…
 Accounting/Money management Reinvent
Request for Counseling (RFC)
Print and fill out the first page of this document, and then return it to the regional advising office closest to you.
 Business planning Grow
Sample Business Plan Format
An online article that outlines the business plan format.
 Business planning Think