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Five Telephone Communication Skill Tips for Customer Service
To improve your telephone communication skills, be sure to master the following tips.
 Financing a business Grow
For Customer Service Week: Respect Your Employees and Customer Service Will Improve
Here are five ways that a company and its leadership can provide service to its employees and aid those employees in providing great service to…
 Customer service Think
Forecasting Sales for Startup Business
Learn more about financing a business launch.
 Accounting/Money management Launch
Forms of Business Organization Chart
This chart compares the forms of business organization.
 Starting a business Launch
Franchising Your Business
The Kentucky Small Business is pleased to present “Franchising Your Business”, a video training series featuring Andy Friedman of Friedman,…
 Business planning Think
Free Business Videos
Free videos from SBDC Mississippi.
 Business planning Launch
Free eLearning Videos
Videos from SBDC Colorado.
 Business planning Launch
Free Small Business Marketing Guide
Get a free copy of Seven Steps to Small Business Marketing Success by John Jantsch, one of the most respected small business marketing experts.
 Marketing & Social Media Grow
Funding Your Business
Getting the funding you need to manage and grow your business is never easy. These resources from SBDC Washington are designed to help you better…
 Accounting/Money management Launch
Get More Referrals by Asking
An article that discusses the subject of how to get more referrals.
Marketing & Social Media Grow
grants.gov
All the things you need to know about grants.
 Accounting/Money management Think
Gross and Operating Profit - Income Statement
Difference between gross profit, operating profit, and net income. Created by Sal Khan.
 Accounting/Money management Think
Grow - Grow your volume and bottom-line
Are you ready to expand your business? Planning and preparing is the first step in the process. The Florida SBDC Network can help you make decisions…
 Accounting/Money management Grow
Health Care Tax Credit Estimator
Estimate your health tax credit with this tool from HealthCare.gov.
 Accounting/Money management Think
How Companies Create a Brand
In creating a brand, or "branding," you have to manage the effect that your product or service is having on the customer. We'll look…
 Marketing & Social Media Launch
How Sales Techniques Work
An article from howstuffworks about Sales Techniques.
 Marketing & Social Media Think
How the Three Financial Statements Fit Together
This video from Alex Glassey will show you how the income statement, balance sheet and statement of cash flows are connected.
 Accounting/Money management Think
How to Build a Culture of Customer Service Excellence in 10 Minutes a Day
A daily standup meeting is a chance to keep your company focused on your overriding purpose and to ensure that all staff are aligned to fulfill it.
 Customer service Grow
How to Compare Financial Ratios to Industry Average
There are dozens of such ratios, but these six are particularly useful for a basic understanding of a company's financial condition: working…
 Accounting/Money management Think
How to Create a Customer Service Plan
There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to…
 Customer service Think