Resource Center

Resource Category Topic
For the first time, you can manage your money on the go with Quicken on the Web.
Accounting/Money management Think
Reference for Business - Forecasting
Forecasting can be broadly considered as a method or a technique for estimating many future aspects of a business or other operation. There are numerous techniques that can be used to accomplish the goal of forecasting. This article goes over some of them.
Accounting/Money management Think
Renew - Adjust to a changing marketplace
We live in an ever-changing marketplace. Successful companies find ways to leverage change as a catalyst for growth. The Florida SBDC Network can help you leverage change by understanding your assets and strengths, and building a toolkit to reinvent the way you do business.
Accounting/Money management Reinvent
Request for Counseling (RFC)
Print and fill out the first page of this document, and then return it to the regional advising office closest to you.
Business planning Grow
Sample Business Plan Format
An online article that outlines the business plan format.
Business planning Think
Sample Business Plan Outline
The single most important aspect of a good Business Plan is that it must be based on your market and your customers’ desires. What you want and think as a business owner is much less important than what your customers want and think. The reason for your business to exist is to create and serve customers. 
Business planning Launch
Sample Business Plan: Moose Mountain Cafe
Here is a sample Business Plan for Moose Mountain Café, written by potential café owner Rosie Jenkins. Rosie has 15 years experience in the restaurant business. The format here is applicable to any type of business.
Business planning Launch
Say This - Not That - To Keep Customers Happy
An article describing the right and wrong things to customers.
Customer service Think
SBA - Preparing Financial Statements
If your business is up and running but needs more capital, you can rely on familiar options. However, funding an existing business still requires slightly different preparation.
Accounting/Money management Grow
Scenario Planning
A look at strategical planning for different future scenarios.
Accounting/Money management Think
Search Engine Optimization Starter Guide
The search engine optimization starter guide from Google.
Marketing & Social Media Think
Seven Habits of Highly Effective People
A link to the New York Times bestseller "The 7 Habits of Highly Effective People".
Business planning Think
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This story is an amazing example of great customer service.
Customer service Think
Small Business Payments Toolkit
Produced by a coalition of the Federal Reserve, banks that deal with small businesses, and others, The Small Business Payments Toolkit offers definitions, processes and procedures regarding checks, ACH transactions, online payments, as well as education on payments fraud prevention.
Accounting/Money management Think
Smart Choices
A link to buy a resource book to make better decisions.
Business planning Think
Social Media and Customer Service: A Match Made in Heaven?
An article about utilizing social media for customer service.
Customer service Grow
Starting a Business
Approximately 70% of new businesses fail within five years of opening. The guidance you receive at your local New Mexico SBDC center will greatly improve your chances for success.
Business planning Launch
Starting a Business Webinar Series
A website that displays multiple webinar series.
Business planning Think
Statement of Cash Flows
Statement of Cash Flows, also known as Cash Flow Statement, presents the movement in cash flows over the period as classified under operating, investing and financing activities. Learn more about it with Accounting Simplified.
Accounting/Money management Think
Taking Your Business to the Next Level
A guide to taking your business to the next level from your, reprinted with permission of Business NH Magazine, 2011.
Financing a business Grow