Resource Center

Resource Category Topic
Sample Business Plan Outline
The single most important aspect of a good Business Plan is that it must be based on your market and your customers’ desires. What you want and think…
 Business planning Launch
Sample Business Plan: Moose Mountain Cafe
Here is a sample Business Plan for Moose Mountain Café, written by potential café owner Rosie Jenkins. Rosie has 15 years experience in the…
 Business planning Launch
Say This - Not That - To Keep Customers Happy
An article describing the right and wrong things to customers.
 Customer service Think
SBA - Preparing Financial Statements
If your business is up and running but needs more capital, you can rely on familiar options. However, funding an existing business still requires…
 Accounting/Money management Grow
Scenario Planning
A look at strategical planning for different future scenarios.
 Accounting/Money management Think
Search Engine Optimization Starter Guide
The search engine optimization starter guide from Google.
 Marketing & Social Media Think
Seven Habits of Highly Effective People
A link to the New York Times bestseller "The 7 Habits of Highly Effective People".
 Business planning Think
Shep Hyken Amazing Customer Service Taxi Cab Story by Customer Service Speaker
Professional speaker and New York Times bestselling author, Shep Hyken, tells his famous customer service story about the taxi cab driver. This…
 Customer service Think
Small Business Payments Toolkit
Produced by a coalition of the Federal Reserve, banks that deal with small businesses, and others, The Small Business Payments Toolkit offers…
 Accounting/Money management Think
Smart Choices
A link to buy a resource book to make better decisions.
Business planning Think
Social Media and Customer Service: A Match Made in Heaven?
An article about utilizing social media for customer service.
 Customer service Grow
Starting a Business
Approximately 70% of new businesses fail within five years of opening. The guidance you receive at your local New Mexico SBDC center will greatly…
 Business planning Launch
Starting a Business Webinar Series
A website that displays multiple webinar series.
 Business planning Think
Statement of Cash Flows
Statement of Cash Flows, also known as Cash Flow Statement, presents the movement in cash flows over the period as classified under operating,…
 Accounting/Money management Think
Taking Your Business to the Next Level
A guide to taking your business to the next level from your, reprinted with permission of Business NH Magazine, 2011.
 Financing a business Grow
Tax Incentives
Site with ideas for tax incentives.
Accounting/Money management Think
Telephone Customer Service
Here are some tips for providing excellent telephone customer service.
 Customer service Think
The 4 P's of Marketing
A YouTube video from Mirasee on the 4 P's of marketing.
 Marketing & Social Media Think
The Art of Customer Loyalty
In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…
 Customer service Think
The Basics of Branding
Learn the basics of branding with this Entrepreneur article.
 Marketing & Social Media Launch