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Learn the importance of understanding your customers.

A look at the importance of customer loyalty.

There is a revolution where customers reward the companies that satisfy their needs and expectations and attack those that are not responsive to…

Learn how to use e-mail to improve customer service with this article from Inc.

This booklet is designed to help small and medium business owners understand the basics of customer relationship management (CRM) and, more…

It’s a great feeling when an employee goes out of their way to be helpful. It’s also memorable when someone remembers your name, takes ownership to…

In a world where your competitors are only a click away, customer loyalty really is the new marketing. Today’s customers have access to an endless…

A look at what customer retention is and 16 proven retention strategies.

This article from HelpScout goes over personality in customer support.

A guide to customer relationship management.