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Resource Category Topic
How to Implement an Effective Proactive Customer Service Strategy
This article explores proactive customer service.
Customer service Grow
7 Steps to Creating a Customer Service Strategy
Organizations that provide outstanding customer service, do so intentionally by creating a customer service strategy.
Customer service Grow
6 Proven Ways to Hire Customer Service Heroes
Every company vows to have great customer service. But when it comes to hiring the people who deliver it, there are a lot of easy-to-make mistakes.…
Customer service Grow
Indifferent Service - The Silent Killer of Customer Loyalty
A short video explaining the silent killer of customer loyalty, indifferent service.
Customer service Grow
Capital Compass
Capital Compass® was designed to help you understanding the factors that affect what type of business loan or investment might best fit you and your…
Financing a business, Growing a business Grow
101 Small Business Marketing Ideas
An online article that describes 101 marketing ideas to grow your small business.
Marketing & Social Media Grow
Social Media and Customer Service: A Match Made in Heaven?
An article about utilizing social media for customer service.
Customer service Grow
Request for Counseling (RFC)
Print and fill out the first page of this document, and then return it to the regional advising office closest to you.
Business planning Grow
Cybersecurity Risks for Small Businesses - Reducing a Small Business' Potential Cybersecurity Risks Checklist
As part of our growing resources of cybersecurity information, Bernstein Shur developed this checklist of ways to help reduce a business' risk…
Growing a business Grow